Careers, Job Opporturnity

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Would you like to be a part of a growing company in a team environment? Then come join our team at MKS PCG, Inc.! MKS PCG, Inc. is a provider of outsourced call center solutions through the exclusive use of home-based agents working via the Internet. Founded in 1993, the company has also been will become one of the fastest growing companies in the United States. Fill out you application form below and submit for our review.

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******************** Careers, Job Opporturnity Wireless Service Team Lead (Position #: 77749) Title Position Reports to: Communication customer service representatives’ Job Type: Stay at Homoe, Part Time, or Full Time ________________________________________ Careers, Job Opporturnity: General Purpose of Position Wireless Service Team Lead-FT Position

MKS PCG, Incorporated is looking for 3507 to 4000 Stay at Home, Part Time, or Full Time Positions available (Non-seasonal) CSR (Customer Service Representative) Team Leaders to join the Operations team!

Careers, Job Opporturnity: Position Overview The Team Leader will be responsible for ensuring all customer service representatives’ goals are met and to drive a high performance team. Team Leads will be responsible for providing weekly reports to Account Managers that focus on QA, Critical Errors, Service Level, Talk Time and Schedule Adherence. Team Leads will proactively coach and mentor employees on an individual basis and provide same to program. Coach employees to meet all key performance metrics for the program.

Careers, Job Opporturnity: General Qualifications: • Excellent communication and interpersonal skills; the ability to give timely feedback and coaching • Ability to communicate professionally over the phone, in person and via written communication • Capable of developing employees for continuous improvement • Provide weekly one-on-one QAs to specified agents and create performance improvement plans when necessary • Detail-oriented with the ability to quickly organize, multi-task and process in a fast-paced and changing environment • Responsible for communicating all technical issues to Account Manager and IT; ensure appropriate documentation is submitted for action • Prepare weekly reports on all Key Performance Metrics at the agent and team level (Adherence, QA, Talk Time, Service Level, etc.) and follow up on issues in these areas • Complete daily review of QA’s • Demonstrated ability to problem solve on all program specific needs as well as technical concerns • Attend weekly Program Management meetings to discuss all program related suggestions or concerns • Attend weekly/biweekly quality calibration calls with the client. • 1 to 2 years supervisory experience required; call center supervisory experience preferred • 1 to 2 years Collections experience (or similar) preferred • Ability to create a positive team environment and recognize employees • Must be able to work independently, establish priorities, self-motivate and proceed with objectives with little or no supervision • A satisfactory criminal background check, credit check, education verification and drug test is required

Pay Rate: Commensurate with experience. Salary required must be submitted along with a resume.

Hours of Operation: Subject to change: 8am - 10pm EST Monday – Friday + required weekend hours

Careers, Job Opporturnity: System Requirements: • High Speed Internet: DSL or Cable (no wireless or satellite ISPs allowed) • Sound card and speakers to listen to audio files • High Resolution Monitor (1024X768) • Corded Telephone headset with noise-canceling microphone that plugs into a corded land-line telephone for production calls. • Antivirus software. • 256 MB RAM (recommend 512+ MB) or higher with 64 MB RAM available • Minimum 1 GB free hard drive disk space available for required training downloads • Pentium III, 600 MHZ Processor or higher. • Analog landline phone line (digital or VoIP, some cable companies, ok)

Training : Training will be approximately one month long. TL's will train in the same classes along with the new agents. Training will be M-F 8 hours a day. Times to be determined later. There is an application fee of $1,000 (USD), for all qualified applicants. Each Affiliate is responsible for monthly fees which will be taken directly from their pay subtotal of $150.

Credit Check, Background Check and Drug Screen Credit Checks and Background Checks: Required for all TL's on this program. If offered this position, you will be required to pass, a background check and credit check. MKS PCG, Inc. will not cover the cost of the background/credit and drug testing.

Drug Testing: TL's will be required to go to a specified facility to provide a urine sample. No TL will be allowed to train without satisfactory results for all drug, credit and background checks. TL's are also required to submit a Non-Disclosure Agreement for this program.

Internal (MKS PCG, Associate) Application Requirements (in addition to Requirements listed above) • Strong performance with MKS PCG. This includes adherence to your program commitment. Required to have your Manager's approval to apply. • Current status required to be in good standing on current program. Required Skills Additional Requirements: : • Must complete the entire Program Training including nesting (taking live customer calls) • High Speed: DSL/Cable • Advanced knowledge of Excel Spreadsheets • Must be able to adapt to changing hours and work requirements • Attend required up-training for program-specific information as well as supervisory skills • Provide support to the Training Development Team • Research/follow-up on adherence disputes and status • Track progressive corrective action • Time off/vacation/LOA management • Assist OCC Team with real time staffing adjustments • Ability to handle escalated customer calls • Other duties as assigned TL’s will be required to handle 10 inbound Customer Service calls on a weekly basis to ensure program knowledge and understanding.:

Careers, Job Opportunity:

Welcome to the MKS PCG, Incorporated online resume tool. You are applying for the Wireless Service Team Lead Communication Customer Service Representatives’ position. If you already applied for a job with our company, please log in to your profile first. You can edit your profile and/or resume or re-submit your existing profile for this new position. Or to begin your submission, please upload your resume below. After uploading your resume, please complete the application with as much detail as possible in order to set up your profile and password. Please upload your resume. If you do not have the ability to upload your resume, simply, copy and paste your resume into the comment section of the on-line form include your first and last name, your primary individual e-mail address along with your resume.

Careers, Job Opportunity